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Cancelled contract and I am still receiving bills?

Witter
Grafter
Posts: 49
Thanks: 2
Registered: ‎07-10-2019

Cancelled contract and I am still receiving bills?

Hi on the 9th December I cancelled my broadband because I got a better deal from Virgin Media and was disconnected on 23rd December but I have just had a bill on the 12th saying they will be taking money on the 19th for the service? Could someone look into this please because it seems a lot of other people have had the same issue when I searched it up
1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,019
Thanks: 394
Fixes: 89
Registered: ‎07-12-2017

Re: Cancelled contract and I am still receiving bills?

Hiya @Witter, thanks for getting in touch.

 

I have taken a look at the final bill for you and provided a further response on this here for you: https://www.plus.net/wizard/?p=view_question&id=221165012 , I have also sent this message in an email for you.

 

Please just get back to me if you have any further queries at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team