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Cancelled but still being charged

Jonpe
Hero
Posts: 3,996
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Registered: ‎05-09-2016

Re: Cancelled but still being charged

‎24-10-2018 7:53 PM

@Gandalf wrote:

 

For the sake of clarity I'm not a manager,

 

I'm sure if you were, we'd see fewer complaints on this forum!

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Raynsm
Newbie
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Registered: ‎08-10-2018

Re: Cancelled but still being charged

‎26-10-2018 4:02 PM

Hi Gandalf, just noticed that BT app is still functioning, I assumed this would be cancelled at same time as my migration to another provider. I hope I am not being charged for this.

Could you please ensure this is cancelled. This is getting very frustrating.

Please advise, many thanks

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Gandalf
Community Gaffer
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Re: Cancelled but still being charged

‎26-10-2018 4:34 PM

Sorry to hear this Ray.

From what I can see the app looks to be active on the closed account still, so I've raised a task(internal ref: INFOPS-4647) with our infrastructure team to figure out how we can remove it. I should receive an update within 3 working days and I'll let you know as soon as I know more.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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