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Cancelled account tribulations

Posts: 72
Thanks: 6
Registered: ‎03-06-2016

Cancelled account tribulations

So last week (26th October) I cancelled my father-in-laws account, as he sadly passed away.

Today I get an email saying the the direct debit, for his account,  for 20th September is overdue.

This was in fact paid, as usual on 27th September, as it should have been.

I'd call someone but i really don't want to hold on for half an hour, as I did when I had to cancel the account.

But apparently there's no other way of dealing with the issue.

The email I sent as a reply bounced back sayiong the address isn't monitored.

I feel so proud to be a customer of such a brilliant organisation.


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Cancelled account tribulations

Hi JohnofYork


Thank you for getting in touch and I would like to say I am very sorry to hear about you father-in-law's passing.

I am very sorry that you have received communications advising that the September invoice has not been paid, I would be happy to look into this for you.

Would you be able to send me a private message with the account username and I can investigate this further for you.