cancel
Showing results for 
Search instead for 
Did you mean: 

Cancelled account, now I have debt collectors letters

iambatman
Dabbler
Posts: 21
Registered: 08-02-2010

Cancelled account, now I have debt collectors letters

I left plusnet a few months ago and at the time I was told that everything was paid up and cancelled when the switchover to my new provider occured, but now I've gotten a bill from a debt collector on behalf of plusnet for £53.74.
Obviously I will not be paying this.
Can someone sort this out? or what do I need to do to stop receving these letters?
1 REPLY
Community Gaffer
Community Gaffer
Posts: 13,430
Thanks: 1,187
Fixes: 92
Registered: 04-04-2007

Re: Cancelled account, now I have debt collectors letters

Hi there,
I've asked our Billing Department to request that your details are removed from the Debt Collection company's database. Looking at your account, the money is not owed. Apologies for any undue concern.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵