I left plusnet a few months ago and at the time I was told that everything was paid up and cancelled when the switchover to my new provider occured, but now I've gotten a bill from a debt collector on behalf of plusnet for £53.74. Obviously I will not be paying this. Can someone sort this out? or what do I need to do to stop receving these letters?
Hi there, I've asked our Billing Department to request that your details are removed from the Debt Collection company's database. Looking at your account, the money is not owed. Apologies for any undue concern.
Bob Pullen Plusnet Products Team If I've been helpful then please give thanks ⤵