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Cancelled Plusnet before going live and still owed £202!

Graphite
Interested
Posts: 2
Registered: ‎16-12-2018

Cancelled Plusnet before going live and still owed £202!

I tried to join plusnet and was twarted by BT who insisted they would charge me over £100 to leave although they had put their prices up above inflation and I was supossed to be able to leave with no penalty!

[CSA Removed] - Sales & COT
6:19pm, Tuesday 18 Sep 2018
Dear Mr X,

This is to confirm I have now arranged for your initial fee to be refunded and for your order to be cancelled.

If you would like to discuss Plusnet services in the future, feel free to contact a member of our Sales team on 0800 432 0080

((Internal))

Please refund the customer's initial fee and cancel order.

Kind regards,

[CSA Removed]
 
I have had a few responses ...
 
one automated and one ...
 
[CSA Removed] - CSC - Team Managers
2:23pm, Tuesday 6 Nov 2018
holding awaiting billing IMTs Kind regards,

[CSA Removed]
 
And nothing since!
 
Some advice on what is happening here would be much appreciated...
 
Thank you!

Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.

4 REPLIES 4
briandow50
Dabbler
Posts: 12
Thanks: 4
Registered: ‎14-10-2018

Re: Cancelled Plusnet before going live and still owed £202!

Lol, Hold  your horses, there are still people a month in front of you awaiting their refunds!Angry(see multiple posts from others in the same boat)

Seriously though, if you do not get anywhere it might be quicker to contact your credit card company for a section 75 refund if that's how you paid. They will send you a form and you will need copies of any messages from PN, but it might be quicker. I would but my refund is less than £100.

Good luck with that either way. I was promised a cheque in October and I am still waiting! Hint, Hint!

 

 

AishaK
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: Cancelled Plusnet before going live and still owed £202!

Hi @Graphite,

 

I'm very sorry to hear about the issues you're currently experiencing.

 

I have raised this with the relevant department for further details. You can view this here

 

Should you have any further questions, please feel free to get in touch.

 

Thank you,

 

Aisha

Graphite
Interested
Posts: 2
Registered: ‎16-12-2018

Re: Cancelled Plusnet before going live and still owed £202!

My refund has now been received - Thanks Thumbs_Up

LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Cancelled Plusnet before going live and still owed £202!

Hi @Graphite,

 

Thanks for getting in touch.

 

That's great to hear.

 

Thanks for your patience as this issue was resolved.

 

Please do come back to us if there is anything further we can help you with.

 

Thanks - LF