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Cancellation.

vdp1750
Newbie
Posts: 2
Registered: ‎14-11-2018

Cancellation.

Hi there, Plusnet just tried to take money out of my account after I had left then due to high charges. It say online that my account is closed, but they still want money. Very poor service.

tried to 'phone them, [they still live in the last century and don't accept emails !!] and was told that there is a 20 mins + waiting time to get through to an operator.

VERY VERY POOR SERVICE. Would not recommend to anyone.

Rob Bristol.

 

 

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,152
Thanks: 1,007
Fixes: 405
Registered: ‎01-01-2012

Re: Cancellation.

I'm really sorry to hear this.

I've raised a ticket on your account with more details which you can view by going here

If there's anything else we can help with let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team