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Cancellation

balbinot
Newbie
Posts: 8
Thanks: 3
Registered: ‎11-11-2017

Cancellation

I need to cancel my account but I am waiting on line for 30+ minutes. Any other ways? 

 

Please cancel my account as I am moving out of the UK and do not wish to continue with services. I am moving out on Sep 5.

2 REPLIES 2
Mav
Moderator
Moderator
Posts: 21,444
Thanks: 4,364
Fixes: 499
Registered: ‎06-04-2007

Re: Cancellation

Moderator's note:

Thread moved from Everything Else to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Cancellation

Hi @balbinot

 

Sorry to hear about the long wait times you have experienced,

In order to cancel your account down you need to call our Customer Options team on 0800 013 2632.

 

This team are open:

 

8am - 8pm Monday to Friday

9am - 7pm Saturday

9am - 6pm Sunday

 

There is currently no wait time,

 

Best wishes,

Maddy