I've been a PN customer since 2001, in the old always-on dial-up days. When our village got broadband in 2005, I switched to their ADSL. I used a teleworker package which gave you 20:1 contention at the exchange, which was an issue in those days. I've always, till now, been very satisfied with their customer service and the connection reliability.
For the last few years, I've got increasingly frustrated with paying £30.50 per month, when they keep advertising £2.99 per month unlimited broadband. So in July, I was fiddling around and managed to reduce it to £24.00 per month for what it's worth! Apparently, I signed up for another 24 months, which I clearly didn't understand. My account shows that I started in 2005 and I thought that I was past the cancellation period.
Now, I wish to shut my small business line down and cancel the broadband. They say there will be a cancellation charge of £319.00!
I would classify this as sharp practice and I find it a great shame that a company of such standing treats a customer, who has paid them thousands of pounds over the years, in such a manner.
Be warned!
