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Cancellation request processed

suzyb
Grafter
Posts: 27
Registered: 19-09-2007

Cancellation request processed

I'll be moving to LLU at the end of this month.  Today I received an email saying my account will be closing as the line is migrating away, then a second giving me the date my account will finish.  Does this mean I don't have to call to cancel the account.
And is it too late to get my account downgraded.  I'd like to be able to keep my PN email addresses.
18 REPLIES
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Cancellation request processed

As I understand it keeping the email addresses without payment is no longer an option.
http://www.plus.net/support/service/policies/cancellation.shtml#gp5
Quote
5  When an account is closed, access to all account features provided by Plusnet will be removed. This includes email, hosted web-space and Member Centre access (including discussion forums and access to the Help Assistant Ticketing system).
6  It is possible, when requesting an account cancellation, to request a downgrade to a mail only package for £20 a year instead of full account closure. This will allow continued access to email and some member centre features. This option must be requested at the time of cancellation.
You can ignore the bit about the discussion forums as that is not correct
suzyb
Grafter
Posts: 27
Registered: 19-09-2007

Re: Cancellation request processed

I meant downgrading to the paid mail only package.
chandu
Grafter
Posts: 535
Thanks: 1
Registered: 30-12-2010

Re: Cancellation request processed

@Oldjim,
I understood that there was such thing as PAYG in offing to keep your emails going with PN.
Please correct me if I am wrong.
Thanks,
Chandu.
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Cancellation request processed

@chandu
I can't since I am not aware of it
@suzyb
As long as the account hasn't actually been cancelled and therefore the emails are working I don't see why you shouldn't be able to do it - why don't you phone support and then, if you don't get a satisfactory answer, flag it up here for the reps in the morning
Community Veteran
Posts: 26,438
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: Cancellation request processed

Quote from: chandu
@Oldjim,
I understood that there was such thing as PAYG in offing to keep your emails going with PN.
Please correct me if I am wrong.
Thanks,
Chandu.

You used to be able to downgrade to dialup PAYG and keep the emails - but that is apparently not available now.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Cancellation request processed

Hi suzyb,
I've arranged for you to keep your email and dropped you a ticket to confirm this.
Jojo Smiley
suzyb
Grafter
Posts: 27
Registered: 19-09-2007

Re: Cancellation request processed

Thanks Cheesy
One quick question, how does the PAYG work?
Community Veteran
Posts: 26,438
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: Cancellation request processed

When you connect to Plusnet using an old 56kbps dialup modem you will be charged by the minute. If you never do so you won't be charged. I suspect you don't even own a dialup modem so you have no chance of connecting!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Cancellation request processed

Hi suzyb,
It's just to keep your account open so you can still use your email.
Jojo Smiley
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Cancellation request processed

@suzyb,
It's worth pointing out that you need to log into the email account at least once every three months, or it'll go deactive and you'll lose any email that's stored on the servers.
EDIT: It can be reactivated of course but there's not much chance that we'd be able to retrieve any missing emails.
suzyb
Grafter
Posts: 27
Registered: 19-09-2007

Re: Cancellation request processed

OK Thanks  Smiley
Community Veteran
Posts: 3,181
Thanks: 19
Fixes: 2
Registered: 31-07-2007

Re: Cancellation request processed

@Matt Taylor one unasked question you didn't preempt, does suzy have to use the dialup to check emails via an email client or will she have to use webmail?
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Superuser
Superuser
Posts: 9,042
Thanks: 492
Fixes: 43
Registered: 06-04-2007

Re: Cancellation request processed

The email account needs to be logged into at least once every 90 days to collect any mail but this can be done from any connection using either a standard email client or webmail. So no need to use dial-up.
David
suzyb
Grafter
Posts: 27
Registered: 19-09-2007

Re: Cancellation request processed

Can I also send emails using the account.  I checked the help and believe you can from a non plusnet connection if using SMTP authentication but does this include PAYG accounts.