Cancellation request processed
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Cancellation request processed
18-01-2012 5:46 PM
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And is it too late to get my account downgraded. I'd like to be able to keep my PN email addresses.
Re: Cancellation request processed
18-01-2012 5:54 PM
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http://www.plus.net/support/service/policies/cancellation.shtml#gp5
You can ignore the bit about the discussion forums as that is not correct
Quote 5 When an account is closed, access to all account features provided by Plusnet will be removed. This includes email, hosted web-space and Member Centre access (including discussion forums and access to the Help Assistant Ticketing system).
6 It is possible, when requesting an account cancellation, to request a downgrade to a mail only package for £20 a year instead of full account closure. This will allow continued access to email and some member centre features. This option must be requested at the time of cancellation.
Re: Cancellation request processed
18-01-2012 6:44 PM
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Re: Cancellation request processed
18-01-2012 7:14 PM
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I understood that there was such thing as PAYG in offing to keep your emails going with PN.
Please correct me if I am wrong.
Thanks,
Chandu.
Re: Cancellation request processed
18-01-2012 7:17 PM
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I can't since I am not aware of it
@suzyb
As long as the account hasn't actually been cancelled and therefore the emails are working I don't see why you shouldn't be able to do it - why don't you phone support and then, if you don't get a satisfactory answer, flag it up here for the reps in the morning
Re: Cancellation request processed
18-01-2012 8:17 PM
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Quote from: chandu @Oldjim,
I understood that there was such thing as PAYG in offing to keep your emails going with PN.
Please correct me if I am wrong.
Thanks,
Chandu.
You used to be able to downgrade to dialup PAYG and keep the emails - but that is apparently not available now.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Cancellation request processed
19-01-2012 5:14 PM
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I've arranged for you to keep your email and dropped you a ticket to confirm this.
Jojo
Re: Cancellation request processed
19-01-2012 9:56 PM
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One quick question, how does the PAYG work?
Re: Cancellation request processed
19-01-2012 10:25 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Cancellation request processed
20-01-2012 11:49 AM
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It's just to keep your account open so you can still use your email.
Jojo
Re: Cancellation request processed
20-01-2012 11:53 AM
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It's worth pointing out that you need to log into the email account at least once every three months, or it'll go deactive and you'll lose any email that's stored on the servers.
EDIT: It can be reactivated of course but there's not much chance that we'd be able to retrieve any missing emails.
Re: Cancellation request processed
20-01-2012 6:59 PM
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Re: Cancellation request processed
20-01-2012 7:46 PM
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Re: Cancellation request processed
20-01-2012 8:01 PM
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Re: Cancellation request processed
20-01-2012 10:35 PM
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