Cancellation query
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Cancellation query
Cancellation query
21-05-2016 10:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cancellation query
21-05-2016 1:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry that the account wasn't cancelled in time to stop this months invoice being generated. I can see you spoke to one of my colleagues on chat and he's advised that you can cancel the DD mandate with your bank and we'll ensure the account is closed, the alternative is that we can refund this once the payment has cleared.
Re: Cancellation query
21-05-2016 1:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cancellation query
27-05-2016 1:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cancellation query
27-05-2016 11:10 AM - edited 27-05-2016 11:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, I'll get that sorted for you.
*edit*
It hasn't fully cleared on our side yet, so I can't process the refund right now. We'll do that asap.
Re: Cancellation query
06-06-2016 2:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cancellation query
06-06-2016 3:12 PM - edited 06-06-2016 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll go take a look.
Should be sorted this afternoon, the billing team are looking at this now.
Re: Cancellation query
06-06-2016 6:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cancellation query
07-06-2016 4:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page