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Cancellation of broadband

jspurgeon
Newbie
Posts: 3
Registered: 3 weeks ago

Cancellation of broadband

Hi,

I have requested my broadband to be cancelled and was told by customer service, after putting me hold to fill out a form, that this was all done. But I have not heard anything or had any confirmation of this.

Is this normal? Or should I contact them again?

Thanks

 

James

5 REPLIES 5
jab1
Legend
Posts: 18,647
Thanks: 6,073
Fixes: 281
Registered: ‎24-02-2012

Re: Cancellation of broadband

When you say you you have requested your broadband to be cancelled, is that just with PN, or totally? Are you moving to another provider or technology?

I think you will find this is normal, although you will receive a final bill.

John
jspurgeon
Newbie
Posts: 3
Registered: 3 weeks ago

Re: Cancellation of broadband

Totally, as I have had full fiber installed recently. 

I was part of a Plus Net / BT trial which has come to an end, thus why I wanted to cancel the broadband.

Ok I guess i should wait a couple of days! Thanks!

jab1
Legend
Posts: 18,647
Thanks: 6,073
Fixes: 281
Registered: ‎24-02-2012

Re: Cancellation of broadband

Presumably the FF is with an altnet?

John
jspurgeon
Newbie
Posts: 3
Registered: 3 weeks ago

Re: Cancellation of broadband

yes it's with Lightspeed as they installed it before anyone else

jab1
Legend
Posts: 18,647
Thanks: 6,073
Fixes: 281
Registered: ‎24-02-2012

Re: Cancellation of broadband

OK.

John