Cancellation of broadband
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Cancellation of broadband
3 weeks ago
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Hi,
I have requested my broadband to be cancelled and was told by customer service, after putting me hold to fill out a form, that this was all done. But I have not heard anything or had any confirmation of this.
Is this normal? Or should I contact them again?
Thanks
James
Re: Cancellation of broadband
3 weeks ago
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When you say you you have requested your broadband to be cancelled, is that just with PN, or totally? Are you moving to another provider or technology?
I think you will find this is normal, although you will receive a final bill.
Re: Cancellation of broadband
3 weeks ago - last edited 3 weeks ago
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Totally, as I have had full fiber installed recently.
I was part of a Plus Net / BT trial which has come to an end, thus why I wanted to cancel the broadband.
Ok I guess i should wait a couple of days! Thanks!
Re: Cancellation of broadband
3 weeks ago
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Presumably the FF is with an altnet?
Re: Cancellation of broadband
3 weeks ago
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yes it's with Lightspeed as they installed it before anyone else
Re: Cancellation of broadband
3 weeks ago
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OK.
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