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Cancellation issue

Moderator
Moderator
Posts: 16,835
Thanks: 1,940
Fixes: 133
Registered: 06-04-2007

Cancellation issue

My broadband with PN is due to cease on 1st Feb and I'm moving to an LLU provider.
I've had several emails regarding this including cancellation dates of 3rd and now an account cancellation of 30 Jan.
Having been passed around 3 poeple when I rang a few minutes ago it seems that my broadband will cease on 1st but my account will be cancelled on 30/1. This seems rather strange that my account would be ceased before the broadband. Could a member of team please confirm that I won't be two days or so without any broadband.
Also, I would like to keep my current emails with PN open as discussed by another poster here - is this possible, please?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

2 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Cancellation issue

HI Mav,
the cease is not due until the 1st Feb. The account was probably scheduled for cancellation on the 30th so you didn't get billed for an extra month. We've now cancelled the cancellation and scheduled the account to change to PAYG instead so you can keep your email.
Jojo Smiley
Moderator
Moderator
Posts: 16,835
Thanks: 1,940
Fixes: 133
Registered: 06-04-2007

Re: Cancellation issue

Thanks Jojo.
You're a star Smiley

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still