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Cancellation for an elderly friend

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Hooked
Posts: 7
Registered: ‎16-02-2020

Cancellation for an elderly friend

Hi

As the topic title says, can anyone advise on how to cancel an account of an elderly friend who has now moved out of her home into a care home? Unfortunately this friend is no longer able to make phone calls or write letters herself but she understands what’s going on and can sign forms.
I can’t seem to find any advice anywhere on the PlusNet site on how to do this. Her landlord has been given notice and she will no longer need any phone or broadband services.

Please help.

8 REPLIES 8
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Hero
Posts: 4,466
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Registered: ‎30-06-2016

Re: Cancellation for an elderly friend

@seasideman 

You can write a letter and get your friend to sign it. See https://www.plus.net/help/legal/cancellation-policy/

See Requesting Cease of Service

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Moderator
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Re: Cancellation for an elderly friend


Moderators Note


This topic has been moved from Chat to my account/ billing 

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Seasoned Champion
Posts: 1,715
Thanks: 1,394
Registered: ‎21-11-2018

Re: Cancellation for an elderly friend

Clip of relevant section from useful Baldrick1 link.

 

By post to: Plusnet plc, The Balance, 2 Pinfold St. Sheffield, S1 2GU.

 

'It is recommended that for your own peace of mind, any letter containing a cancellation request for cease of service is sent by recorded delivery. We cannot accept responsibility for lost letters not sent in this way. The letter must state the name of the account holder, the account username, the full address of where we are providing the service as well as the telephone number which we are providing the service on'.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,159
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Registered: ‎22-01-2018

Re: Cancellation for an elderly friend

Hello @seasideman,

 

Thanks for getting in touch and we sorry to hear of your friends circumstances. The form here can be filled in and posted to the address supplied on there and once we receive it, we will take the appropriate action with the account.

 

Please get back to us if you need any further assistance .

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
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Hooked
Posts: 7
Registered: ‎16-02-2020

Re: Cancellation for an elderly friend

Your reply makes no sense.

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Hooked
Posts: 7
Registered: ‎16-02-2020

Re: Cancellation for an elderly friend

This form seems to be for someone still in contract. My friend is out of contract and is now on a monthly rolling contract with plusnet. Is it still the same form to be filled in and sent to PlusNet?

 

Thank you.

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Hooked
Posts: 7
Registered: ‎16-02-2020

Re: Cancellation for an elderly friend

Thank you for your reply. It is most helpful.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,289
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Registered: ‎07-12-2017

Re: Cancellation for an elderly friend

Hi @seasideman, it would still be the same form as even if there is no contract we still require notice to cancel.

 

Please do get back to us if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team