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Cancellation fee

FIXED
clesenne
Newbie
Posts: 1
Registered: 25-04-2016

Cancellation fee

I'm moving away from the UK and need to cease my plusnet service. When I called customer services 2 months ahead of the cancellation date they told me I'd have to pay a cancellation fee of GBP 30.

I'm on Plusnet Unlimited (No Contract); why do I have to pay a cancellation fee at all if I'm not on a contract?

Where do I find the cancellation fees in the terms and conditions?

1 REPLY
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Cancellation fee

Fix

http://www.plus.net/help/legal/terms/#packageTerms

10. Ending your agreement

10.1. Where our agreement ends (even after the expiry of any minimum term) you may be charged a "cessation fee" as set out in the Price Guide where:

10.1.1. you cancel your service without transferring providers;