Cancellation enquiry

[#1]

I have changed the router as the Thomson one is a load of ......... and its a bit quicker...still only getting 3mb downloads and 300k upload speed with a 45m Ping... really slow service compared to what I am used to!
Looking to get out of Plusnet ASAP but think I have to wait until May.....unless you guys can sort out my speeds?!

[#2]

Hi mmalh0151,
I'll certainly take a look for you.
Jojo

[#3]

Hi mmalh0151,
Your SNR is currently 16dB, so that will be causing your sync to be lower. How is your kit set up? Are you using any extension cables/sockets?
Jojo

[#4]

Hi, straight from the main master socket. Only a home phone and router connected to it, via microfilter of course

[#5]

Do you have a test socket?

[#6]

Just checked, no test socket and internet on laptops and iphones is getting very very slow... Almost 56k!

[#7]

connections to iPhone and laptops will be wireless, so that's a totally different issue. How long has your set up been like that and when did the slow speeds start?

[#8]

When i joined plusnet i noticed slower speeds but i didnt have an extra laptop or iphones at the time.
The new router works better as expected but it does hang sometimes