cancel
Showing results for 
Search instead for 
Did you mean: 

Cancellation enquiry

mmalh0151
Dabbler
Posts: 16
Registered: 28-12-2011

Cancellation enquiry

Hi, can you tell me why it is £90 to cancel my broadband?
I would also like to switch my line rental from Plusnet to another provider.
I am contracted until May 2012 apparently.
I would only stay with Plusnet if they offered me more bandwidth a month and also a better router for my home extension.
I do not mind about my line rental with Plusnet but not willing to pay £90 to cancel my broadband! Thats ridiculous!
22 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Cancellation enquiry

HI mmalh0151,
The £90 breaks down as follows
£40.00 router (will expire in May)
£25.00 Set up charge (will expire in May)
£25.00 Cessation charge (only applicable if you don't use a MAC to migrate to another provider)
When you say more bandwidth, do you mean speed or allowance?
Jojo Smiley
mmalh0151
Dabbler
Posts: 16
Registered: 28-12-2011

Re: Cancellation enquiry

More allowance,
I can purchase a better router although I was offered a N Router for free but another 12 months from today.
Reason I did not go for it is because I have got free plusnet for a year therefore its pointless me trying to be convinced to go for the 40GB allowance for £11.49 extra a month!
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Cancellation enquiry

HI mmalh0151,
If you upgrade to the 60GB package you can keep the discounts you currently have.
Jojo Smiley
mmalh0151
Dabbler
Posts: 16
Registered: 28-12-2011

Re: Cancellation enquiry

Hi, How do I do this then?
I am only paying line rental by the way, my broadband is free because I had an offer through the post for a year Smiley
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Cancellation enquiry

Hi there,
If you log into our website and look at the bar across the top there's a link that says 'product change' - that'll show you your options, then if you select a different account type the change will happen on your next billing date.
Hope that helps.
mmalh0151
Dabbler
Posts: 16
Registered: 28-12-2011

Re: Cancellation enquiry

Hi, JoJo has stated i can keep the discounts, so how does this work online if i upgrade?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Cancellation enquiry

HI mmalh0151,
The discounts are re-applied once the change has taken place, this means that they will apply £6.49 discount for the remainder of your offer.
Jojo Smiley
mmalh0151
Dabbler
Posts: 16
Registered: 28-12-2011

Re: Cancellation enquiry

Ok i may do this.... Any chance of a router as well then?
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Cancellation enquiry

You already received one (last May) - if it is faulty it is within the 12 months warranty period
christmas
Grafter
Posts: 232
Thanks: 1
Registered: 16-01-2011

Re: Cancellation enquiry

If a customer already had a router and did not require one from PlusNet and returned it unopenned or unused would the £40 charge be waivered?
Out of interest what exactly does PlusNet or BT do for the £50 set up and disconnect charge, does someone pop round to carry out the operation?
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Cancellation enquiry

If he didn't want one he shouldn't ask for one - it is a separate item in the signup process
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Cancellation enquiry

Quote from: christmas
If a customer already had a router and did not require one from PlusNet and returned it unopenned or unused would the £40 charge be waivered?

Within 7 days, yes.
Quote from: christmas
Out of interest what exactly does PlusNet or BT do for the £50 set up and disconnect charge, does someone pop round to carry out the operation?

Because an engineer will need to carry out work at the exchange.
Jojo Smiley
christmas
Grafter
Posts: 232
Thanks: 1
Registered: 16-01-2011

Re: Cancellation enquiry

Thank you for the replies.
I notice on the home page for a 12 month subscription a router is included and if the customer wants a monthly subscription they are required to pay upfront £40 for the router.
Am I right in thinking if someone didn't want a router but wanted a monthly subscription they would not have to pay the £40 upfront?
Hope that makes sense, I'm looking to cancel my subscription and looking at certain options.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Cancellation enquiry

Yes, if you didn't want a router then there would be no charges Smiley