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Cancellation difficulty

Posts: 1
Registered: ‎17-08-2021

Cancellation difficulty

My widowed aunt has dementia and has come to live with us (Feb this year) she has a PlusNet account but this was set up by her late husband.  We need to cancel the account and stop anymore payments but it's proving expletively difficult.  What's the best option please?

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Registered: ‎11-01-2008

Re: Cancellation difficulty

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This topic has been moved from Chat to My Account / Billing

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Cancellation difficulty

Thanks for your post @Jo8 and welcome to our Community Forums.

I'm sorry to see your aunt has dementia and is struggling to cancel her account with us having lost her husband.

As long as someone else on her behalf can confirm a few details to pass our data protection checks, we should be able to cancel the account without an issue. Can you drop me a private message with the account username or full address, and a contact number for the best person I can call to speak to about her account? 

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From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team