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Cancellation costs and final payments

jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Cancellation costs and final payments

Can someone from Plusnet tell me how much i need to pay for cancellation costs and final payments to migrate to sky on the 8th of May please?
24 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Cancellation costs and final payments

Hi there,
I've updated ticket 83280368 re the information you asked for.
Sorry to hear you might be thinking of leaving by the way.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Cancellation costs and final payments

i do not have this ticket on show on my account?
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Cancellation costs and final payments

sorry i have found the ticket now and is it just £20.60 i pay and thats it?
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Cancellation costs and final payments

If you were to cancel the service rather than migrate an additional £30 would be chargeable as a cessation fee.
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Cancellation costs and final payments

my ticket was updated with information saying "you pay £20.60" and i'm migrating to sky on the 8th and my contract ends on the 2nd of may so how much in total do i pay to end my contract?
Moderator
Moderator
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Registered: 11-01-2008

Re: Cancellation costs and final payments

Quote from: jasonfreeman
sorry i have found the ticket now and is it just £20.60 i pay and thats it?

err that.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Cancellation costs and final payments

i know that but is it just £20.60 or is there a fee for breaking the contract or does that not apply to migrating customers?
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Cancellation costs and final payments

If you are transferring to SKY then the cessation fee would apply. This is because SKY operates on a different network to our network and this means that we need to cease our service so that SKY can start their service.
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Cancellation costs and final payments

and how much is that?
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Cancellation costs and final payments

How much is the cesseasion fee?
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Cancellation costs and final payments

Quote from: Linn
If you were to cancel the service rather than migrate an additional £30 would be chargeable as a cessation fee.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Cancellation costs and final payments

But I'm not cancelling I'm migrating so how much do I pay?
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Cancellation costs and final payments

It will depend which type of Sky service you are migrating to I guess, and possibly whether this is broadband only or BB & phone.
Most of their services are full LLU, but not all.
It's not entirely clear what is "ceased" though....
It's also interesting to note that PlusNet charge a £25 "Activation fee" when you join so it seems odd to also charge when you leave - wouldn't that be a "joining fee" payable to the new supplier?  Cry
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Cancellation costs and final payments

I'm moving my broadband and phone to sky and the package I'm moving to is up to 16mb standard broadband