I am posting here in response to a "no reply" email (and because the cancellation phone number isn't available in the evening).
I cancelled my PlusNet Extra broadband account by phone on the 5th of this month and was expecting it to complete today. This afternoon I received an email titled "Important: About your cancellation request", some of which is quoted below, which has rather confused me. Perhaps someone here can shed some light?
| Quote |
This email is to confirm that your cancellation request has been
processed. Your account with us will finish on 26/09/2011.
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Since I phoned to cancel the account on the 5th and PlusNet require 10 days notice, I was expecting it to be cancelled today (the 15th). I trust I will not be charged for subscription up until the 26th?
| Quote |
Cancellation details
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- Your data transfer: This will now be restricted to the included amount
for your account: false.
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No idea what this is about, but I assume it's irrelevant since my account should now be cancelled and is no longer in use.
| Quote |
- Your Broadband Phone service: You have decided to keep your Broadband
Phone product.
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No I haven't - I never had a "broadband phone product". I hope I won't be charged for whatever this is?
| Quote |
Cancellation charges:
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You have been charged £ to cancel your service.
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Um... how much have I been charged then? The £25 cease fee has already been charged to my credit card. Other than subscription charges up to today (10 days after I cancelled), that's all I owe, right?
Speaking of subscription charges, by an unfortunate coincidence I happened to cancel on the day the direct debit went out, so I've already been charged for this month (5/9/2011 to 5/10/2011) and will be due a refund for part of it. If I now cancel my direct debit, will this stop the refund from taking place? Presumably a direct debit is not needed to pay money into my account?
Comments on any of the above would be welcome. I'd like this cancellation to happen without problems.
