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Cancellation charges
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Cancellation charges
22-07-2014 1:11 PM
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I am trying to cancel my plus net phone/boradband (non contract) as I have just transferred to another provider.
I just called and spoke to someone and they said I would have a £30 cessation fee as the new provider didn't ask for a MAC code.
But I have since called the new provider, Tesco, who said they didn't need to ask for a MAC code when I wanted to change as it is a straight transfer of phone/broadband and not just broadband.
All the Tesco literature on their website corresponds with this too.
Who is right?
Thanks
Caroline
I just called and spoke to someone and they said I would have a £30 cessation fee as the new provider didn't ask for a MAC code.
But I have since called the new provider, Tesco, who said they didn't need to ask for a MAC code when I wanted to change as it is a straight transfer of phone/broadband and not just broadband.
All the Tesco literature on their website corresponds with this too.
Who is right?
Thanks
Caroline
Message 1 of 7
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Re: Cancellation charges
22-07-2014 1:15 PM
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Tesco uses LLU and therefore the cancellation charge will be applied by Plusnet
There was a thread about this
http://community.plus.net/forum/index.php/topic,125583.0.html
There was a thread about this
http://community.plus.net/forum/index.php/topic,125583.0.html
Message 2 of 7
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Re: Cancellation charges
22-07-2014 1:52 PM
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Thanks for the response. So no matter which way I approached my migration I would be charged by Plusnet. Oh well. Definitely glad I have changed now 🙂
Message 3 of 7
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Re: Cancellation charges
22-07-2014 2:45 PM
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Until you hit the monthly limit which is there but Tesco lie and say it's not.. I think it was 10GB or maybe 100GB? But I know this because in my old house we got caught by it. And if the latest reviews here are to go by ( http://www.cable.co.uk/guides/is-tesco-broadband-any-good/ ) I am glad I haven't
Anyhoo.. the £25 is what BT charge PN.. Tesco use LLU but I think it's someone elses kit.. You might find they are charged too and so you might be. Won't know until you leave them.
Anyhoo.. the £25 is what BT charge PN.. Tesco use LLU but I think it's someone elses kit.. You might find they are charged too and so you might be. Won't know until you leave them.
Message 4 of 7
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Re: Cancellation charges
22-07-2014 4:54 PM
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I'm sure I probably will be charged when I leave them, but I am paying half the price of Plusnet and reached the end of my tether with my service when I had to endure 5 days without internet in June for no reason. I rely on the internet for work. You win some you lose some I guess.
Message 5 of 7
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Re: Cancellation charges
22-07-2014 6:45 PM
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I don't know what caused your 5 days without internet but every ISP except Virgin Cable relies on the same BT Openreach engineers to fix infrastructure faults.
Message 6 of 7
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Re: Cancellation charges
22-07-2014 9:24 PM
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Using a cheap Tesco residential service for work purposes is a laughable action.. Experience will make clear why. I will never fathom people who want to pay peanuts for internet for work when it's 100% deductible anyway - unless of course the work is not declared.. My internet bill is near £90 a month I have a business cable service also. I can't afford to lose money/work so I have a SLA and a backup.
And as Reed says even LLU providers have to use OR engineers as we know Tiscali had their own but BT forbid them exchange access to fix anything.
And as Reed says even LLU providers have to use OR engineers as we know Tiscali had their own but BT forbid them exchange access to fix anything.
Message 7 of 7
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