Cancellation and refund

[#1]

I have cancelled my order on 16/9/2018 and the person I spoke to said I'll be refunded within 3-10 working days. Now my account is closed and I still didn't get my money back. Tried to call several times but 30-40 minutes waiting time is not what I can afford really. Chat is always busy. Also opened a question in this regard on 1/10/2018, no response to date.

[#2]

Hi there.

I'm sorry to hear you haven't received your refund yet.

I can see one of my colleagues in our complaints team has picked up the complaint you've made via ticket 183163463.

As they're taking ownership they'll be in touch shortly once they've looked into the issue.

Apologies for the inconvenience caused by the delay.