Cancellation Fees
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Cancellation Fees
02-11-2010 7:02 PM
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So bottom line I need to cancel my broadband business account immediatly, then when I have a firm moving date cancel the residential account. Both are early terminations. Looking at my acount I see there is a cesation charge plus £40 for the "free" router.
Can some let me know how they calculate the termination fees ?
Thanks
Dave
Re: Cancellation Fees
02-11-2010 8:18 PM
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I think that Business is on a 18 month contract, so might cost more
Re: Cancellation Fees
02-11-2010 10:45 PM
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The most definite way to find out what's what is to call customer options on 0845 140 6002 mon-fri 9am-5.30pm and they'll tell you exactly how much it'll be.
Jojo
Re: Cancellation Fees
03-11-2010 9:15 AM
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err
slump
Re: Cancellation Fees
07-11-2010 5:32 PM
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Re: Cancellation Fees
08-11-2010 10:22 AM
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Re: Cancellation Fees
08-11-2010 10:28 AM
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Please PM me with your user name so I can make sure I'm checking the right account and I'll check and confirm what the correct charges should be.
Re: Cancellation Fees
08-11-2010 7:05 PM
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Thanks
Dave
Re: Cancellation Fees
09-11-2010 9:36 AM
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As per my reply to your message the charges are in the region you quoted I'm afraid. I need to eat my words.
I've given you a breakdown of these charges in my reply to your PM. I do however have some suggestions to avoid this.
Quote However the new housing development I am moving to has got optical fibre already plumbed into the house by a local provider. Apparently they are the only option
I know a lot of people that have moved into new apartments or housing developments where cable is already plumbed in but its certainly not mandatory to take it so I'm going to advise that you question this.
Also as mentioned we can most likely get a one of our lines installed for you at the new property. Let me know if you want to consider that and I'll get some checks done for you.
Adam
Re: Cancellation Fees
09-11-2010 3:21 PM
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Re: Cancellation Fees
09-11-2010 4:42 PM
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Re: Cancellation Fees
12-12-2010 1:32 PM
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I don't mind reasonable out of pocket expenses, but getting nailed for literally hundreds of pounds is plain and simple punishment.
Also resetting the contract when you change between options 1,2,3 etc also seems rather sneaky.
Not very happy.
Dave
Re: Cancellation Fees
12-12-2010 2:26 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Cancellation Fees
14-12-2010 11:09 AM
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