This morning at 8am I called to cancel my service. I found the person I spoke to quite abrupt. I have not received any email confirmation that he has indeed cancelled my service as requested. How or when will I know if this is sorted? I plan to go to Virgin media so thr auto cancel method will not work..
Re: Cancellation Enquiry
We are sorry to hear of your experience with our customer options team and for any inconvenience this has caused.
I have looked into your cancellation and provided confirmation here.
Please get back to us if you have any further queries.