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Cancellation Enquiry

mt1980
Newbie
Posts: 2
Registered: ‎16-12-2019

Cancellation Enquiry

Hello,
This morning at 8am I called to cancel my service. I found the person I spoke to quite abrupt. I have not received any email confirmation that he has indeed cancelled my service as requested. How or when will I know if this is sorted? I plan to go to Virgin media so thr auto cancel method will not work..
Regards
2 REPLIES 2
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,218
Thanks: 236
Fixes: 52
Registered: ‎22-01-2018

Re: Cancellation Enquiry

Hello @mt1980,

 

We are sorry to hear of your experience with our customer options team and for any inconvenience this has caused.

 

I have looked into your cancellation and provided confirmation here.

 

Please get back to us if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
mt1980
Newbie
Posts: 2
Registered: ‎16-12-2019

Re: Cancellation Enquiry

Thank you for your help with this matter.
Regards.