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Cancellation Date

Geoff
Grafter
Posts: 34
Registered: 15-04-2007

Cancellation Date

Hello,

I called Plusnet last weekend to query a cancellation charge as I am moving to BT.

Subsequently 2 questions were opened.

#137036328 and #137369679.

I was called today to be told that there would be no cancellation charge as it was agreed that I was on an 18 month contract and not 24 month.

However, having read the update to #137369679, I have added a comment as it was stated that my contract has now been closed.

Having now also read a few emails sent today, my cancellation will take place on 10th November.

Can this be changed to 15th November as that is the day when my BT Infinity will be enabled?

I am willing to pay the charge for these additional days.

 

Regards

 

Geoff

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,203
Thanks: 845
Fixes: 178
Registered: 25-03-2015

Re: Cancellation Date

Hi @Geoff,

 

Sorry to see how this matter has been handled on Ticket 137369679.

 

I'll make sure the account remains open until 15/11/16 when your service is due to move to your new provider.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Geoff
Grafter
Posts: 34
Registered: 15-04-2007

Re: Cancellation Date

Hi Harry,

 

Thank you very much for sorting out the closure date for 15th Nov.

 

Many Thanks

 

Geoff

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,203
Thanks: 845
Fixes: 178
Registered: 25-03-2015

Re: Cancellation Date

No problem.

 

All the best with your new provider from the 15th Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team