cancel
Showing results for 
Search instead for 
Did you mean: 

Cancellation Charges

BlueMeany
Grafter
Posts: 63
Registered: 30-08-2007

Cancellation Charges

Further to my other thread... think I was duped and have gone from a handy LLU BB to ADSL1 when I transferred from o2 recently  Cry
In plusnet's T&C's (Table 1.9 in the Price Guide) if I cancel (BB U/L with phone) it says there is a £5.50 monthly charge & a £30 termination charge.
However, in my Account it mentions a charge of £185.40. Why is there a difference? Also, is there not something similar to a 30 day cooling off period? As I'm looking at the "possibility" of moving supplier again as with a family my 5mb download speed is soon whittled down to modem speed when everyone is on internet/streaming on tele's etc etc
Help!!!!!
PS Merry Xmas  Smiley
1 REPLY
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Cancellation Charges

Because when you moved to Plusnet you signed an extended contract (12 or 18 months probably) to get a cheap deal and the cancellation charges are given here as you say http://www.plus.net/info2/legal/price_guide.html Table 1.9
Termination charge is the charge which is made if the broadband is cancelled not migrated which is separate from any contractual obligations