Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Cancellation Charges
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Cancellation Charges
Cancellation Charges
01-12-2014 1:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
someone with 17 months left of a contract on unlimited fibre £104
Someone who's got 12 months left out of 18 and has paid more per month but now pays the same amount for the same produc t£155?
A bit rubbish is that - it should be less?
Someone who joined via me want's to leave so i am asking.
Thanks
Someone who's got 12 months left out of 18 and has paid more per month but now pays the same amount for the same produc t£155?
A bit rubbish is that - it should be less?
Someone who joined via me want's to leave so i am asking.
Thanks
Message 1 of 8
(2,046 Views)
7 REPLIES 7
Re: Cancellation Charges
02-12-2014 10:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ah I see no response,
That's fine I am sure I will get one when the DD stops being paid - let's find out.
That's fine I am sure I will get one when the DD stops being paid - let's find out.
Message 2 of 8
(1,256 Views)
Re: Cancellation Charges
02-12-2014 10:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
They signed up to a contract with specified cancellation charges so your post is really not relevant and if they cancel the direct debit the consequences for their credit rating will not be nice
Message 3 of 8
(1,256 Views)
Re: Cancellation Charges
02-12-2014 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
They went bankrupt at 10am today and everything was included so I don't think they will really care - do you?
If PN are going to give one person more of a cancellation charge than their next door neighbour for the same product then the ASA and also the ISPA,watchdog and anyone else who is interested should know about it.
Also in regards to your comment. Stating £0.00 cessation charge at the time the contract was created and then upping it to £30 6 months later is in breach of the consumer laws. But I am sure you will disagree with that as well even though its the point you just made
If PN are going to give one person more of a cancellation charge than their next door neighbour for the same product then the ASA and also the ISPA,watchdog and anyone else who is interested should know about it.
Also in regards to your comment. Stating £0.00 cessation charge at the time the contract was created and then upping it to £30 6 months later is in breach of the consumer laws. But I am sure you will disagree with that as well even though its the point you just made
Message 4 of 8
(1,256 Views)
Re: Cancellation Charges
02-12-2014 4:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cancellation fees should all be as Plusnet's terms and conditions but do note there are different terms and different fees for different products (and in some cases customer joining dates).
Are you including broadband and telephone cancellation charges in both examples?
Changing products can also change the fees payable to a more up-to-date set.
Pretty sure that Plusnet do not charge different fees to different customers in exactly the same circumstances (unless a mistake has been made).
Terms and conditions (for each product including 'legacy' ones (no longer sold)) are available online via Plusnet's website so you can check if the charges shown on an account are correct.
For current products: http://www.plus.net/info2/legal/index.html ; http://www.plus.net/info2/legal/price_guide.html (scroll down for cancellation charges)
If there are any mistakes then contact Plusnet by phone or ticket.
Are you including broadband and telephone cancellation charges in both examples?
Changing products can also change the fees payable to a more up-to-date set.
Pretty sure that Plusnet do not charge different fees to different customers in exactly the same circumstances (unless a mistake has been made).
Terms and conditions (for each product including 'legacy' ones (no longer sold)) are available online via Plusnet's website so you can check if the charges shown on an account are correct.
For current products: http://www.plus.net/info2/legal/index.html ; http://www.plus.net/info2/legal/price_guide.html (scroll down for cancellation charges)
If there are any mistakes then contact Plusnet by phone or ticket.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 5 of 8
(1,256 Views)
Re: Cancellation Charges
03-12-2014 9:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am simply going on the cancellation charges which show up under account details.
I took the information to one of the local trading standards officers in their area and they agree with me so I will leave it up to them to investigate. They did say a case number would be raised and e-mailed to me for future reference.
Watchdog next!
I took the information to one of the local trading standards officers in their area and they agree with me so I will leave it up to them to investigate. They did say a case number would be raised and e-mailed to me for future reference.
Watchdog next!
Message 6 of 8
(1,256 Views)
Re: Cancellation Charges
03-12-2014 9:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is this another instance of the problem reported in http://community.plus.net/forum/index.php/topic,133728.0.html and earlier in http://community.plus.net/forum/index.php/topic,130844.msg1146588.htm
Internal problem number 82656 has been "being investigated" for 3 months now.
Internal problem number 82656 has been "being investigated" for 3 months now.
Message 7 of 8
(1,256 Views)
Re: Cancellation Charges
05-12-2014 3:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes It is and thank for the link. I can now see that I am about £60 over what I should be charged.
I took Extra fibre and dropped after 6 months to just 40/20 fibre so I believe I should therefore be charged £6.20 a month?
That table is like everything else you do so blody confusing!
Anyway
13 months left. £80.60 - so where the frig £144.30 comes from I have no idea. I'd pay that just to get shot.
I've left my billing fail, when someone rings me I will have it out with them and get it sorted.
I took Extra fibre and dropped after 6 months to just 40/20 fibre so I believe I should therefore be charged £6.20 a month?
That table is like everything else you do so blody confusing!
Anyway
13 months left. £80.60 - so where the frig £144.30 comes from I have no idea. I'd pay that just to get shot.
I've left my billing fail, when someone rings me I will have it out with them and get it sorted.
Message 8 of 8
(1,256 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Cancellation Charges