Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Cancellation Charges
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Cancellation Charges
Cancellation Charges
24-12-2013 4:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Further to my other thread... think I was duped and have gone from a handy LLU BB to ADSL1 when I transferred from o2 recently
In plusnet's T&C's (Table 1.9 in the Price Guide) if I cancel (BB U/L with phone) it says there is a £5.50 monthly charge & a £30 termination charge.
However, in my Account it mentions a charge of £185.40. Why is there a difference? Also, is there not something similar to a 30 day cooling off period? As I'm looking at the "possibility" of moving supplier again as with a family my 5mb download speed is soon whittled down to modem speed when everyone is on internet/streaming on tele's etc etc
Help!!!!!
PS Merry Xmas
In plusnet's T&C's (Table 1.9 in the Price Guide) if I cancel (BB U/L with phone) it says there is a £5.50 monthly charge & a £30 termination charge.
However, in my Account it mentions a charge of £185.40. Why is there a difference? Also, is there not something similar to a 30 day cooling off period? As I'm looking at the "possibility" of moving supplier again as with a family my 5mb download speed is soon whittled down to modem speed when everyone is on internet/streaming on tele's etc etc
Help!!!!!
PS Merry Xmas
Message 1 of 2
(674 Views)
1 REPLY 1
Re: Cancellation Charges
24-12-2013 5:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Because when you moved to Plusnet you signed an extended contract (12 or 18 months probably) to get a cheap deal and the cancellation charges are given here as you say http://www.plus.net/info2/legal/price_guide.html Table 1.9
Termination charge is the charge which is made if the broadband is cancelled not migrated which is separate from any contractual obligations
Termination charge is the charge which is made if the broadband is cancelled not migrated which is separate from any contractual obligations
Message 2 of 2
(296 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Cancellation Charges