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Posts: 1
Registered: ‎24-03-2023


Hi I have changed to sky do I need let plusnet know
Posts: 23,038
Thanks: 9,620
Fixes: 160
Registered: ‎22-08-2007

Re: Cancel

Is your new Sky service FTTP or FTTC?

If FTTC on the existing line, then that migration will cause your Plusnet service to be terminated and you should receive your final bill / any refund due in 21 days.

If FTTP, then that depends on how Sky processed your order, specifically the choice about retaining (or not) your existing phone number.  If there is any doubt, now that the move is complete, you should speak with COTS.

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

  • 0800 013 2632 or 0800 079 1133(from within the UK)
  • +44 330 123 9197 (from abroad)
  • Available...
    • 8am - 8pm Monday to Friday
    • 9am - 7pm Saturday
    • 9am - 6pm Sunday


Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.