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Cancel phone line but keep email

gdog2
Newbie
Posts: 2
Registered: ‎04-05-2022

Cancel phone line but keep email

I'm assuming I can cancel my phone line (that is not handled by PlusNet) and keep my broadband account running to allow me to access the email?

Or is there a cheaper 'email only' account I can have to continue to access the emails?

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Baldrick1
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Re: Cancel phone line but keep email

@gdog2 

You can't have an ADSL or FTTC service without paying for the landline. Your best option is to transfer your phone to Plusnet and take out a contract. Ring the Customer Options Team on 0800 013 2632.

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Baldrick1
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Re: Cancel phone line but keep email


Moderators Note

This topic has been moved from ADSL Broadband to my Account

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dvorak
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Re: Cancel phone line but keep email

If you cease your phone line that will automatically cancel your broadband too.
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gdog2
Newbie
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Registered: ‎04-05-2022

Re: Cancel phone line but keep email

I don't want ADSL or FTTC contract. I just want to access my email.

I understand that some ISPs allow you to access you email if you move to a new provider. Does PlusNet provide that service?

dvorak
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Re: Cancel phone line but keep email

That used to be possible, however, I don't believe that is the case anymore.
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Townman
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Re: Cancel phone line but keep email

Email only accounts

When your account is cancelled, any additional services you have such as email, web-space, cgi-service, etc. will stop working. If you have any of the following features on your Plusnet account, you should plan to migrate them elsewhere BEFORE migrating your broadband service to another provider.

  • Email
  • Domain name
  • Web hosting
  • cgi hosting

There is no option to switch a closed account, to email only.


 

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