cancel
Showing results for 
Search instead for 
Did you mean: 

Cancel (not suspend) BT Sport add-on

FIXED
DeanT
Interested
Posts: 2
Registered: ‎29-04-2020

Cancel (not suspend) BT Sport add-on

I have been trying to cancel (not suspend) my BT Sport add-on but there is no option to do so via the website. I tried requesting this by messaging the social media account and was asked to call the Customer Services number, which still has lengthy hold times.

 

Rather than waste time in the call queue, is it possible to open a ticket to have my BT Sport add-on cancelled?

 

Thanks,

 

Dean

2 REPLIES 2
EdWeasley
Rising Star
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: Cancel (not suspend) BT Sport add-on

Fix

Hi @DeanT,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=201301063

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team
DeanT
Interested
Posts: 2
Registered: ‎29-04-2020

Re: Cancel (not suspend) BT Sport add-on

Thanks for getting back to me Josh. I've responded to your ticket.