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Cancel my broadband contract

imjphilip
Newbie
Posts: 1
Registered: ‎27-03-2020

Cancel my broadband contract

Hi I would like to serve notice on cancelling my service.

 

I believe notice period out of contract is 14 days.

 

Please see this as notice and inform me given the current circumstances how I can ensure that this happens.


thanks

 

 

4 REPLIES 4
Strat
Moderator
Moderator
Posts: 30,513
Thanks: 3,429
Fixes: 514
Registered: ‎14-04-2007

Re: Cancel my broadband contract

Unless things have changed, I don't believe you can cancel your contract via the forum.

You will need to phone in.

Customer and Forum Moderator. Windows 10 Firefox 89.0 (64-bit)

Baldrick1
Seasoned Hero
Posts: 6,486
Thanks: 2,924
Fixes: 190
Registered: ‎30-06-2016

Re: Cancel my broadband contract

@imjphilip 

 To be doubly sure I suggest that you write a letter to Plusnet cancelling. If you do a search you will find a cancellation form, which you can fill out, print and drop in the post.

If you are moving to another provider I suggest that you reconsider during the current crisis. There is a shortage of engineers engaged on new connections at the moment so there is a risk that you will end up with no service at all.

Baldrick1
Seasoned Hero
Posts: 6,486
Thanks: 2,924
Fixes: 190
Registered: ‎30-06-2016

Re: Cancel my broadband contract

greycamper
Newbie
Posts: 4
Registered: ‎31-03-2020

Re: Cancel my broadband contract

Been trying your phone line all day which you gave me. But no one is answering.
If this is the way Plusnet treats customers then I am glad I am cancelling.
The country maybe in Crisis but you are the only service I cannot connect to by telephone