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Cancel line rental saver order

Matt10
Interested
Posts: 2
Registered: ‎06-06-2020

Cancel line rental saver order

Hello. I placed an order for line rental saver (on 28 May) - I'd like to cancel it and revert to standard line rental please. Tried calling but it's very busy, and the online chat isn't working. If there's an way to do this without being on hold for ages I'd appreciate it!

 

Thanks!

3 REPLIES 3
daveplus
Pro
Posts: 628
Thanks: 132
Fixes: 10
Registered: ‎25-08-2010

Re: Cancel line rental saver order

Try going to https://www.plus.net/wizard/?p=search and see if the LRS request is in an answer. You could then respond with the cancel request.

Dave

Matt10
Interested
Posts: 2
Registered: ‎06-06-2020

Re: Cancel line rental saver order

Thanks for your reply. There wasn't an option on that page unfortunately, I suppose because the payment had gone through and the issue closed. But I just tried calling again hoping that 7pm it would be less busy - and got through to the helpline this time, and it's all sorted.

 

Thanks again for your reply!

Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Cancel line rental saver order

Hi @Matt10

 

Thanks for getting in touch. I can see that refund is already pending and that you've managed to contact our Customer Service on Saturday.

If there is anything else we can help you with - please let us know.