Can't view payments history beyond 6 months

[#1]

The drop-down option for viewing payments history shows up to 15 months - but maximum actually shown is only 6 months. This is unsatisfactory. I need 15 months for tax returns.

Why is maximum actual only 6 months, when the drop down shows 9 months, 12 months and 15 months?

[#2]

Welcome to the forums.

I'm a residential customer and having just checked myself, bills older than 6 months open on the page I'm looking at, but they're in the old text format.

Looking at the bills 6 months and newer open in a new browser window (not tab) and are in the new format. I only see the following when looking at these 'newer' bills -

You will need Adobe Reader installed to view your bill. If you do not have this it can be downloaded for free here:

https://get.adobe.com/uk/reader/

This is using Firefox and I don't have Adobe installed.

If you're a business customer, then I'm not sure why you can't see them.

Likewise, if you're also using Firefox, again this sounds like it's an issue with your billing setup.

[#3]

@DS - the 'Adobe' thing is a bit of a red herring, any PDF reader program will open the 'new' bills.

@tonypooley - sorry I can't help you, although I'm sure I read somewhere that you can still get the older bills (or maybe the cut-off point I also remember reading about has already expired.

[#4]

It is "View your payments" that is causing me the problem. It claims it will show me 15 months of payments and the most I get is 6 months worth.

[#5]

edit to add @jab1

Oh okay

I've got Libre Office and Xodo, but noted it opens in a 'default' FF pdf type window.

Weird URL though - https://iac.plus.net/prgatewayweb/PRPCGateway/PRPC_IAC_GATEWAY/!AppsImpl/$STANDARD?pyActivity=DownloadInvoice&Format=pdf&pzPrimaryPageName=D_BillingSubscriberPortal_pa[redacted]pz.SelectedInvoice&target=popup&pzHarnessID=[redacted]

[#6]

@tonypooley For older bills, you need to go to 'Manage Account' >more>view transactions, and then select 'view your bills', this will then let you select earlier ones, but I don't know any way of printing or saving them.

[#7]

"View your payments"

Not seeing that as an option here

I'm not sure if you're not on the new system....

eg.

under my billing tab

I then see newer bills

Or straight to older bills

I think PN need to look at this for you.

[#8]

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@DS wrote:

edit to add @jab1

Oh okay

I've got Libre Office and Xodo, but noted it opens in a 'default' FF pdf type window.

Weird URL though - https://iac.plus.net/prgatewayweb/PRPCGateway/PRPC_IAC_GATEWAY/!AppsImpl/$STANDARD?pyActivity=DownloadInvoice&Format=pdf&pzPrimaryPageName=D_BillingSubscriberPortal_pa[redacted]pz.SelectedInvoice&target=popup&pzHarnessID=[redacted]

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You've lost me there, @DS, I use Sumatra PDF viewer.

[#9]

You've lost me there, @DS, I use Sumatra PDF viewer.

It's a cheapskate thing, used to have a fully paid for MS office, but this 'new' W10 laptop is more of a general browsing one. The 2 products I've mentioned a free to use

(but are very good - and no, no affiliation to either)

edit. The redacted URL is what is shown in the new browser window after it loads.

[#10]

I use Libre Office, too, but never heard of 'Xodo', although I assume it is a PDF reader?

[#11]

but never heard of 'Xodo', although I assume it is a PDF reader?

Yes. It's free on the MS store, though you're better off searching for it as MS hide it

It know it does PDF, DOCX and other stuff  - I can't remember off hand - could just be those two!!

[#12]

Sorry John, same problem. It is the payments I want to view (not bills) and it still only shows the last 6 payments, despite claiming to show 15 months' worth.

[#13]

It is the payments I want to view (not bills) and it still only shows the last 6 payments, despite claiming to show 15 months' worth.

And the penny drops - sorry for leading you around the merry go round tony

Yes, you're quite right, now that this idiot replying to you has clicked the 'view payments' tab, I now too concur that after selecting 15 months it only shows me 7

The reason for my mistake, your honour, was those tabs don't jump out as they're greyed out.

[#14]

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@tonypooley wrote:

Sorry John, same problem. It is the payments I want to view (not bills) and it still only shows the last 6 payments, despite claiming to show 15 months' worth.

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I see what you mean, @tonypooley - you are correct as regards payments. Just a thought, though - your bank statement surely shows those?

[#15]

Hi all,

We previously provided a statement regarding this on other forum threads when it first came into place.

I have provided the statement from our billing department below:

As of 1st September 2018 we no longer offer VAT invoices for residential customers, as our services are only for personal use in the UK. However, if you’d like VAT invoices please sign up a Business account where these are available as standard.

You can normally reclaim the VAT paid on goods and services if they have been purchased for use in your business. If your purchase is also used for private use at times, you can only claim the business proportion of the VAT.

If you are claiming VAT on a residential account and not business account I would double check over the laws surrounding this.

Kind Regards