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Can't view my account

goldenfibre
Pro
Posts: 2,924
Thanks: 111
Fixes: 6
Registered: ‎01-06-2010

Can't view my account

What is going on PN? Has they closed my account? Can't believe PN are getting from bad to worsen now Sad

Untitled.jpgNo account to view?

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 560
Thanks: 79
Fixes: 27
Registered: ‎26-03-2018

Re: Can't view my account

Hi @goldenfibre,

I'm sorry to see that you're experiencing issues accessing your account. So that we can narrow down where the problem lies I'd like to ask a few questions. Firstly, are you unable to login to your account entirely, or is it only certain aspects of your account that are inaccessible via the Member Centre? Have you been able to try and access the account from another device or web browser? Failing this, have you attempted to access the account after clearing the cookies and cache from your current web browser?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team