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Can't understand bill.

FIXED
longedge
Aspiring Pro
Posts: 332
Thanks: 45
Fixes: 1
Registered: ‎27-01-2008

Can't understand bill.

I just had notification of this month's bill and I've been trying to interpret it but failed. I don't understand "other items - 19p" or why it shows call charges of £1.44 for 2 calls (both just a few minutes) as I have anytime international 300. Could someone have a look at it please and clarify.

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 1,307
Thanks: 203
Fixes: 63
Registered: ‎09-10-2018

Re: Can't understand bill.

Thanks for your post @longedge.

 

We're sorry to hear of those erroneous call charges.

 

We've checked the account and have just sent you this ticket.

 

Please let us know if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
longedge
Aspiring Pro
Posts: 332
Thanks: 45
Fixes: 1
Registered: ‎27-01-2008

Re: Can't understand bill.

Thank you for that. I've had a look at the ticket and that's OK as far as it goes. It doesn't explain where the 19p came from and I can't work it out.

It's an unexplained mystery why PlusNet have devised a billing system that is so complicated that customers can't understand it, or was that the whole object  😜

Plusnet Help Team
Plusnet Help Team
Posts: 15,097
Thanks: 4,657
Fixes: 779
Registered: ‎21-04-2017

Re: Can't understand bill.

Fix

Thanks for getting back to us @longedge 

There's always an explanation for everything, I've added more detail to your support ticket Here following through with the steps I advised last month that I'd do. I hope this helps. Smiley 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
longedge
Aspiring Pro
Posts: 332
Thanks: 45
Fixes: 1
Registered: ‎27-01-2008

Re: Can't understand bill.

Once again, thanks for looking into it.

I get where the 19p came from but wonder if your view of an individual account makes things easier to comprehend. I still find it confusing, the way that charges are detailed on a bill. Hey ho - let's see what 2020 brings 😀

Plusnet Help Team
Plusnet Help Team
Posts: 15,097
Thanks: 4,657
Fixes: 779
Registered: ‎21-04-2017

Re: Can't understand bill.

No problem @longedge and apologies for the confusion.

Fingers crossed everything will be accurate and clear from here on out.

Let me know if there's anything else you'd need help with. Also hope you have a good new year!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team