Can't submit joining MAC code online....
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Can't submit joining MAC code online....
25-02-2015 12:19 PM
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Trying to complete my Plusnet signup, by clicking on the link in joining email to enter MAC code from BT, and I'm asked to sign in.
I sign in.
I am presented with the web page attached. It asks me to sign in again. As you can see from the top of the screen, I'm already signed in.
I sign in again.
I'm presented with the same screen.
Am I doing something incredibly stupid?
If this is a sign of the quality I can expect from Plusnet, I'm not very impressed. Wondering whether to go ahead now.
Any advice?
Re: Can't submit joining MAC code online....
25-02-2015 12:51 PM
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To help you now, could you please login to the portal and visit this link. This is a ticket that's been raised on your account. If you could reply to this with your MAC, we can continue forward manually for you.
Thanks.
Re: Can't submit joining MAC code online....
25-02-2015 3:41 PM
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Thanks for your prompt response.
Re: Can't submit joining MAC code online....
04-03-2015 3:37 PM
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The above ticket seems to be closed, as I can't post on it. I've received my router today, but I've not been contacted regarding an engineer vist/migration date?!?!
Confused!
Re: Can't submit joining MAC code online....
04-03-2015 4:20 PM
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Re: Can't submit joining MAC code online....
04-03-2015 5:32 PM
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Re: Can't submit joining MAC code online....
04-03-2015 5:59 PM
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Although we have to book an engineer appointment it's unlikely one is actually needed as from the look of things you're migrating in from a fibre service already.
Do you have an Openreach modem currently?
Re: Can't submit joining MAC code online....
04-03-2015 8:37 PM
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I'm more than happy to configure all that myself, if an engineer visit isn't required (that would suit me just fine). I'm currently on BT Infinity, and I replaced the Openreach modem and original Home Hub 3 myself.
I already have a second Home Hub 5 pre-configured to run on Plusnet.
Re: Can't submit joining MAC code online....
05-03-2015 11:53 AM
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Re: Can't submit joining MAC code online....
06-03-2015 10:20 AM
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Sorry for the delay in answering, BT cut my fibre service off two days ago. Nice!
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