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Can't renew line rental saver

susmis
Newbie
Posts: 1
Registered: ‎21-04-2020

Can't renew line rental saver

I am unable to renew my line rental saver which has apparently expired without me receiving a renewal reminder email.  I have tried to find a way to renew it within my account but without success........??  Thanks.

1 REPLY 1
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,861
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Can't renew line rental saver

Hey @susmis,

Thanks for reaching out to us here. 

I'm sorry you've not had any notification surrounding the expiration of your line rental saver. It does sound like there may be a back-end issue with the renewal process on your online account - in this instance I'd suggest calling into our Customer Options team on 0800 013 26332 to discuss payment and pricing for your broadband, this team are open between 9am - 6pm. 

 

Apologies for any inconvenience caused. 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team