Can't renew line rental saver

[#1]

I am unable to renew my line rental saver which has apparently expired without me receiving a renewal reminder email.  I have tried to find a way to renew it within my account but without success........??  Thanks.

[#2]

Hey @susmis,

Thanks for reaching out to us here. 

I'm sorry you've not had any notification surrounding the expiration of your line rental saver. It does sound like there may be a back-end issue with the renewal process on your online account - in this instance I'd suggest calling into our Customer Options team on 0800 013 26332 to discuss payment and pricing for your broadband, this team are open between 9am - 6pm. 

Apologies for any inconvenience caused. 

Thanks.