Can't renew line rental saver
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Can't renew line rental saver
21-04-2020 12:10 PM
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I am unable to renew my line rental saver which has apparently expired without me receiving a renewal reminder email. I have tried to find a way to renew it within my account but without success........?? Thanks.
Re: Can't renew line rental saver
22-04-2020 11:35 AM
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Hey @susmis,
Thanks for reaching out to us here.
I'm sorry you've not had any notification surrounding the expiration of your line rental saver. It does sound like there may be a back-end issue with the renewal process on your online account - in this instance I'd suggest calling into our Customer Options team on 0800 013 26332 to discuss payment and pricing for your broadband, this team are open between 9am - 6pm.
Apologies for any inconvenience caused.
Thanks.
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