Can't renew contract - says order being processed, but no order. Stuck in system?

[#1]

Hi

For several weeks I've tried to renew my phone and fibre contract but keep being told I'm ahead of the game, there's an order being processed (which I know there isn't) and to try again later.

This problem seems to happen a lot. What can I do?

[#2]

Hi @RichardV, thanks for getting in touch.

I'm sorry for the issues you're having renewing your contract. We'd be happy to arrange a call back from our Customer Options Team at a convenient time for yourself if you'd like?

Regards

[#3]

I have exactly the same problem - email says login to member centre to check available deals, when you do all you ever get is a message saying 'Order being processed' You need to sort this out. I don't want a phone call, it should be perfectly possible to do this online as your website says it is.

[#4]

Hi RichardV

I have the same problem and my contract should be renewed tomorrow.  This has happened before.  The only thing I ordered was the free call protection.  Chat has never worked for me either.  It's a shame because billing etc. have always been fine.