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Can't renew contract - says order being processed, but no order. Stuck in system?

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RichardV
Newbie
Posts: 1
Registered: ‎22-01-2020

Can't renew contract - says order being processed, but no order. Stuck in system?

Hi

For several weeks I've tried to renew my phone and fibre contract but keep being told I'm ahead of the game, there's an order being processed (which I know there isn't) and to try again later.

This problem seems to happen a lot. What can I do?

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 684
Thanks: 89
Fixes: 51
Registered: ‎02-05-2017

Re: Can't renew contract - says order being processed, but no order. Stuck in system?

Hi @RichardV, thanks for getting in touch.

 

I'm sorry for the issues you're having renewing your contract. We'd be happy to arrange a call back from our Customer Options Team at a convenient time for yourself if you'd like?

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team