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For several weeks I've tried to renew my phone and fibre contract but keep being told I'm ahead of the game, there's an order being processed (which I know there isn't) and to try again later.
This problem seems to happen a lot. What can I do?
Hi @RichardV, thanks for getting in touch.
I'm sorry for the issues you're having renewing your contract. We'd be happy to arrange a call back from our Customer Options Team at a convenient time for yourself if you'd like?