A warm welcome to the forums.
The message you are encountering is commonplace and usually relates to a change of telephone service options which BT Openreach's systems have not processed properly. In order to place orders on line, that needs to be fixed.
Staff will usually pick such requests up here.
However if you have a telephony service and want to renew as is NOW and address a move to VoIP later if you want to keep the telephone number, then that MUCT be done by calling COTS. Online orders do not retain an existing telephone service ... besides which better deals are often available
Contact Customer Options Team (aka COTS)
COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.
Call this number 0800 432 0080 and press 2 and it takes you straight to a Sales/COT advisor. You get two simple options of 'are you an existing member' or 'are you new'.
Open
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday
via COTS.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
