Can't proceed with order - No MAC number

[#1]

We recently placed an order for plusnet broadband and phone and was told that we'd need to provide a MAC number for the order to be processed, however upon contacting our old company we were told they would be unable to provide a MAC number since our service had already been disconnected, when I spoke to the customer service live chat I was told that an alternative method would be needed to activate our order since our line had already been stopped, but they wouldn't be able to do it and we'd need to phone, the problem is we can't phone now since we don't have a phone line to phone from, and are unsure what to do now, we've only been disconnected since yesterday if that is of any use, thanks.

[#2]

Hi NickeePowell,
The fact that your broadband service has been disconnected and the phone service hasn't been just means we needed to follow a different process.
I've just done that now by placing an order for a new broadband provision.
The order should complete within 5-7 working days.

[#3]

Thanks for the fairly quick and simple response, much appreciated!

[#4]

Something doesn't stack up here:

Quote from: _Adam_Walker_

The fact that your broadband service has been disconnected and the phone service hasn't

is directly at odds with

Quote from: NickeePowell

the problem is we can't phone now since we don't have a phone line to phone from

[#5]

The phone line was still active when we checked, hence being able to place the broadband order. From what I can tell everything is going ahead correctly again.