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Can't pay online, can't pay by phone. Advice plz.

michaelrmgreen
Dabbler
Posts: 12
Thanks: 2
Registered: ‎03-04-2009

Can't pay online, can't pay by phone. Advice plz.

I've been trying to pay a small outstanding amount for weeks. When I sign in I get the same error message. I can't get through by phone. Advice sought. Ta.

2 REPLIES 2
Hellhann50
Interested
Posts: 1
Registered: ‎18-04-2020

Re: Can't pay online, can't pay by phone. Advice plz.

Can’t help but I’m having the same problem with them it is saying my username and passwords wrong , now they have put restrictions on my broadband , I’m classed as extremely vulnerable and quarantined for 12 weeks , and no tv
Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Can't pay online, can't pay by phone. Advice plz.

Hi @michaelrmgreen

 

Thanks for getting in touch. I have looked into your account and there is no outstanding balance to be paid. Account balance is £0.00.

I hope that helps.

 

@Hellhann50

 

I am really sorry to hear that, I can see that in meantime you have contacted our Customer Service and payment was cleared. I can suggest setting up Direct Debit to avoid any situation like that in future.