Can't pay online, can't pay by phone. Advice plz.
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Can't pay online, can't pay by phone. Advice plz.
18-04-2020 5:38 PM
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I've been trying to pay a small outstanding amount for weeks. When I sign in I get the same error message. I can't get through by phone. Advice sought. Ta.
Re: Can't pay online, can't pay by phone. Advice plz.
18-04-2020 6:11 PM
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Re: Can't pay online, can't pay by phone. Advice plz.
20-04-2020 10:24 AM
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Thanks for getting in touch. I have looked into your account and there is no outstanding balance to be paid. Account balance is £0.00.
I hope that helps.
I am really sorry to hear that, I can see that in meantime you have contacted our Customer Service and payment was cleared. I can suggest setting up Direct Debit to avoid any situation like that in future.
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