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Can’t pay bill

Posts: 1
Thanks: 2
Registered: ‎01-02-2019

Can’t pay bill

Anyone else having trouble paying bill online. Last few months it’s telling me to contact customer service so when I do they can’t take payment till absolute last minute when I’m being threatened to be cut off. Cost me £35 on top of my phone bill ringing them so much! No one knows why this is happening when I speak to them 

Posts: 245
Thanks: 91
Fixes: 1
Registered: ‎23-09-2018

Re: Can’t pay bill

All you need to do is read this forum Shocked you are not alone

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Can’t pay bill

Hi Jadethomas21@


I'm sorry to hear you have had difficulty getting through. Please be aware that our numbers are free to call as long as you have inclusive minutes on mobile or a landline handset.


  • 0800 432 0200 (from within the UK)
  • +44 345 140 0200 (from abroad)

Opening Times: 7.30am - 10pm, every day


Kind Regards