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Can't pay balance

Posts: 7
Registered: ‎06-06-2020

Can't pay balance

Last month I was over charged and given a refund. This month I was under charged and then sent an email saying that I need to pay the balance.  When I click on the link to pay the balance that goes to I get a message saying that the site cannot be reached.


Do I really need to pay the balance manually or can the balance be paid by direct debit?


I would appreciate someone from Plusnet looking into this for me.  I have had a lot of problems with my account recently!