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Can't make payment

Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Can't make payment

I  can't  make a payment

 

Error

Sorry, we are not able to complete this request at the moment, please try again later.

 

I   don't have a phone,  hope  I'm not charged  late payment fee.

 

PS  spacebar  on my  keyboard is  getting   stuck

4 REPLIES 4
Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Can't make payment

lol now i'm restricted, so i can't pay my bill

 

I give plusnet 10/10 on how to wind people up.

 

PS whilst i'm here, get rid of that survey popup, you don't need a survey, just read the forums.

Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Can't make payment

Payment made.

 

Have a great week everyone.

Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Can't make payment

After  I paid I reset my router, and i'm restriced again, my fault.

 

can you press the magic button please.

 

Plusnet Help Team
Plusnet Help Team
Posts: 762
Thanks: 83
Fixes: 30
Registered: ‎06-08-2018

Re: Can't make payment

Hi @Menace65,

I'm really sorry to hear that you had problems making a successful payment, I appreciate you attempted a few times. Please accept our apologies for any inconvenience caused.

 

I have checked your account and have responded here.


If you were initially advised on-screen that your payment has been accepted but are now still being asked to make a payment, it sounds like this may be due to a splash screen that is appearing in error. I would suggest firstly clearing your browser history and cookies, or using a different browser to see whether this rectifies the issue.

 

If the problem persists, please come back to us.

Thanks - Tahir

 

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team