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Can't make package changes.

frindle2037
Dabbler
Posts: 10
Thanks: 2
Registered: ‎29-04-2019

Can't make package changes.

My billing was working fine until I tried to re-contract with PlusNet. (Roughly a month ago). Now I can’t make any changes to my account/services.

We cancelled our TV service and would like to get the BT Sport App for £5 a month, but that’s not possible.

This must be costing them a fortune!

2 REPLIES 2
Moderator
Moderator
Posts: 21,159
Thanks: 3,057
Fixes: 616
Registered: ‎11-01-2008

Re: Not been billed since October


Moderators Note


This topic has been split from another thread as it seems a different issue and topic title changed.

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 1,583
Thanks: 301
Fixes: 58
Registered: ‎11-01-2018

Re: Can't make package changes.

Hi @frindle2037 

 

Thanks for highlighting this. I can see that you've spoken to my colleague who has raised a ticket for you here. As soon as this is resolved, my colleague will be in touch accordingly.

 

Thanks for your patience in the interim.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team