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Can't make package changes.

Posts: 10
Thanks: 2
Registered: ‎29-04-2019

Can't make package changes.

My billing was working fine until I tried to re-contract with PlusNet. (Roughly a month ago). Now I can’t make any changes to my account/services.

We cancelled our TV service and would like to get the BT Sport App for £5 a month, but that’s not possible.

This must be costing them a fortune!

Posts: 21,159
Thanks: 3,057
Fixes: 616
Registered: ‎11-01-2008

Re: Not been billed since October

Moderators Note

This topic has been split from another thread as it seems a different issue and topic title changed.

Customer / Moderator
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Plusnet Help Team
Plusnet Help Team
Posts: 1,583
Thanks: 301
Fixes: 58
Registered: ‎11-01-2018

Re: Can't make package changes.

Hi @frindle2037 


Thanks for highlighting this. I can see that you've spoken to my colleague who has raised a ticket for you here. As soon as this is resolved, my colleague will be in touch accordingly.


Thanks for your patience in the interim.


Best wishes



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 Dave G
 Plusnet Help Team